Terms and Conditions

1. Introduction

Welcome to Naija Meals ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of the Naija Meals platform, including our website and mobile application (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

2. Our Service

Naija Meals is a food marketplace platform that:

• Connects customers with restaurants offering Nigerian and African cuisine
• Facilitates the ordering process between customers and restaurants
• Arranges for delivery of food orders to customers
• Currently operates exclusively in Manchester, UK

2.1 What We Do NOT Do

Naija Meals does NOT:

• Prepare, cook, or handle any food items
• Operate any restaurants or food preparation facilities
• Take responsibility for food quality, preparation, or safety (this is the sole responsibility of the restaurants)
• Guarantee the accuracy of menu items, ingredients, or nutritional information provided by restaurants

3. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate and complete information when placing orders
• Use the Service only for lawful purposes
• Not use the Service to place fraudulent or false orders
• Be responsible for any charges incurred through your account
• Comply with all applicable laws and regulations

4. Restaurant Partners

Restaurants featured on our platform are independent businesses. Naija Meals acts solely as an intermediary connecting you with these restaurants. We are not responsible for:

• Food quality, freshness, or preparation methods
• Allergen information or dietary restrictions
• Restaurant operating hours or availability
• Any issues arising from the restaurant's food preparation or service

5. Orders and Payments

When you place an order through our platform:

• Your order is transmitted to the restaurant partner
• The restaurant prepares your food according to their own standards and practices
• Payment is processed through our secure payment system
• Delivery is arranged through our delivery partners or the restaurant's delivery service

6. Delivery

Naija Meals facilitates delivery services but does not directly deliver food. Delivery is handled by:

• Third-party delivery partners, or
• The restaurant's own delivery service

We are not responsible for delivery delays, incorrect addresses, or issues with the delivery process itself.

7. Service Area

Naija Meals currently operates exclusively in Manchester, UK. We reserve the right to expand or modify our service area at any time without prior notice.

8. Limitation of Liability

To the maximum extent permitted by law, Naija Meals shall not be liable for:

• Any food-related illnesses, allergies, or health issues
• Food quality, freshness, or preparation issues
• Delivery delays or failures
• Restaurant closures or unavailability
• Any indirect, incidental, or consequential damages

9. Intellectual Property

All content on the Naija Meals platform, including logos, text, graphics, and software, is the property of Naija Meals or its licensors and is protected by copyright and trademark laws.

10. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: admin@naijameals.com

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

14. Acceptance

By using the Naija Meals platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

← Back to Home